Returns Logistics
Managed UK returns collection, inspection, re-packaging and restocking — turning reverse logistics into a competitive advantage.
About this Service
Built for the demands of modern freight.
Returns are no longer a cost to minimise — they are a loyalty signal to optimise. Our managed returns service collects from consumers or trade customers, delivers to a processing hub (yours or ours), carries out grading and re-pack, and restocks sellable items within agreed SLAs.
E-commerce retailers
Consumer returns collected from home and graded at the processing hub.
B2B trade returns
Palletised trade returns from retail stores or distributors.
Refurbishment flows
Collect, grade, refurb and rebox — ready for secondary sale.
Capabilities
What this service covers
- UK-wide consumer returns collection
- Pre-paid returns labels for your customer portal
- Returns processing hub options (Manchester depot or yours)
- Grading, re-packaging and quality control
- Restock reporting and inventory updates
- Refurbishment and re-boxing partner network
- Waste and end-of-life disposal (licensed)
Pricing Guidance
Indicative rate guidance
Returns logistics is priced per unit or per pallet depending on volume and processing scope. Contact us for a tailored SLA.
Consumer (parcel)
Tailored quote
Speak to our freight team for an exact price.
- Collection from home
- Grading included
- Reporting dashboard
Trade (pallet)
Tailored quote
Speak to our freight team for an exact price.
- B2B returns
- Re-pack & restock
- SLA-based
Managed programme
Tailored quote
Speak to our freight team for an exact price.
- High volume (500+ /month)
- Dedicated processing
- Full reporting
The Process
From enquiry to proof of delivery
- 01
Returns Portal Setup
We configure labels, tracking and booking for your customer returns portal.
- 02
Collection
Returns are collected from consumers or trade customers on a scheduled run.
- 03
Processing & Grading
Each item is inspected, graded (A/B/C/Scrap) and routed to restock, refurb or disposal.
- 04
Reporting
A weekly report shows volumes, grades, disposition and KPIs against your SLA.
FAQs
Common questions
Yes. We collect from both individual consumers (via pre-paid label) and trade customers (palletised) on the same network.
Related Services
Often used together
Ready to Ship
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Get a freight quote within 60 minutes on working days. No obligation, account pricing available.